Draft · [date]
Terms of use
These terms cover your use of ChatRoute on the web and in the iOS and Android apps. ChatRoute is provided by [Company legal name] ("we", "us"). By using it you agree to these terms.
This is a draft placeholder while the final text is prepared. It is not yet the binding version.
Using ChatRoute
ChatRoute connects customers with the support teams of the organizations that use it. Access is given by those organizations: an organization decides who joins as staff, and customers join through the links and invitations it sends.
Your account
- Keep your sign-in details to yourself and tell us at [support email] if you think someone else has used your account.
- The details you give us should be accurate.
- You are responsible for what is sent from your account.
Acceptable use
Do not use ChatRoute to:
- Send anything unlawful, harassing, hateful or that infringes someone else's rights.
- Send spam or malware, or try to get into accounts or systems you do not have access to.
- Interfere with the service, overload it, or scrape it.
We or the organization you are talking to may remove content or suspend accounts that break these rules.
Your content
What you send stays yours. You let us store, process and deliver it as needed to run the service, as described in the privacy policy. Organizations using ChatRoute are responsible for how they handle the conversations they receive.
Availability and changes
We work to keep ChatRoute available, but it may sometimes be interrupted for maintenance or reasons outside our control. We may change or discontinue features; if a change takes something important away we will try to tell you first.
Ending your use
You can stop using ChatRoute at any time and ask for your account to be deleted. We may suspend or end access for a breach of these terms. [What happens to data on termination].
Liability
ChatRoute is provided "as is". To the extent the law allows, [limitation of liability and disclaimer wording].
Governing law
These terms are governed by the laws of [jurisdiction]. [Dispute resolution].
Changes to these terms
We may update these terms. We will change the date above and, for significant changes, tell you before they take effect. Continuing to use ChatRoute after that means you accept the new terms.
Contact
Questions about these terms: [support email], [postal address].